University Help Desk

Your one-stop solution for campus support

Frequently Asked Questions

Find answers to common questions about the University Help Desk.

How do I submit a support ticket?

Click on the "Submit Ticket" link in the navigation bar, log in with your university credentials, and fill out the ticket form with your issue details.

Who can use the Help Desk?

All students, faculty, and staff members with a valid university account can use the Help Desk services.

What types of issues can I report?

You can report IT problems, facility issues, academic queries, and other campus-related concerns.

How can I check the status of my ticket?

Log in to your account and navigate to the dashboard to view the status and updates of your submitted tickets.

How long does it take to get a response?

Response times vary depending on the issue, but most tickets receive an initial response within 24 hours.

Who do I contact for urgent issues?

For urgent matters, please call the campus support hotline listed on the Contact page.